1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.
Personal Information:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely)
- Travel preferences and history
- Passport and visa information (when required)
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services.
- Process and fulfill your travel bookings
- Send booking confirmations and updates
- Provide customer support
- Send promotional offers and newsletters (with consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
3. Information Sharing
We may share your information in the following circumstances:
- Service Providers: Airlines, hotels, and other travel partners to fulfill your bookings
- Payment Processors: To process payments securely
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- With Consent: When you explicitly agree to sharing
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website usage.
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how you use our site
- Marketing Cookies: Used to show relevant advertisements
- Preference Cookies: Remember your settings and preferences
6. Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for accounting and legal purposes.
8. International Transfers
Your information may be transferred to and processed in countries other than Bangladesh. We ensure appropriate safeguards are in place to protect your data during international transfers.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@travelbd.com
- Phone: +880 1700-000000
- Address: House 123, Road 45, Gulshan-2, Dhaka 1212, Bangladesh